92/100
Excellent customer experience
Customer experience intelligence
Every call has a story.
We help you hear what matters.
CallVoxa turns recorded customer conversations into a clear, practical scorecard— showing what your team does well, where customers struggle, and what to improve next.
- ✓ Quick and easy
- ✓ Confidential
- ✓ Actionable insights
Listening Lab
Call analysis in progressTop strength96%
Empathy
Top opportunity68%
Call resolution
Built for customer-focused teams in the trades and beyond
HVACSolarRoofingHome ServicesCustomer Care
From conversation to action
How CallVoxa delivers clarity
Our Listening Lab combines intelligent analysis with human customer-experience expertise, translating call recordings into a scorecard your team can understand and use.
☎
You send us calls
Upload or securely share a representative sample of recorded customer calls.
≋
We analyze the moments
We evaluate communication, sentiment, compliance, empathy, resolution, and more.
✓
You receive a scorecard
See clear strengths, opportunities, benchmarks, and practical recommendations.
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Your team drives results
Use the findings to coach confidently, improve CX, and track progress over time.
Overall score
92/100
Great job!
Score breakdownCurrent
Customer sentiment
- Positive 64%
- Neutral 24%
- Negative 12%
Trend over time4 weeks
Your scorecard. Your advantage.
See the big picture.
Improve the details.
Stop guessing what happens on customer calls. Your scorecard gives leadership a shared, objective view of performance—and gives your team a practical path forward.
- ✓ Overall score and key metrics
- ✓ Strengths and coaching opportunities
- ✓ Sentiment and conversation trends
- ✓ Clear next steps for improvement
Insights that create impact
Better calls. Happier customers. Stronger business.
🎧
Improve customer experience
Understand what customers value—and what creates friction.
◆
Coach with confidence
Give agents specific, credible feedback they can act on.
✓
Support quality and compliance
Identify patterns, reinforce standards, and reduce risk.
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Track progress
Benchmark performance and measure improvement over time.
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Drive better outcomes
Turn stronger conversations into retention, loyalty, and growth.
Why CallVoxa
“Your customers are already telling you how to improve. We make sure their voices become visible.”
CallVoxa helps customer-focused companies turn everyday conversations into measurable, coachable, business-changing intelligence.
START WITH A SNAPSHOT
Discover what your calls are really saying.
Submit a sample and receive a complimentary CSR scorecard from the Listening Lab.
Start My Free Scorecard →